1. Information we collect
We may collect information that you provide directly to us when you request a demo, contact us, communicate with Nimsora or use our services.
This information may include:
- Your name
- Business or organization name
- Email address
- Phone number
- Business type
- Information included in messages or enquiries you send us
- Information needed to configure or provide services you request
We may also receive basic technical information associated with the use of our website and services, such as browser, device, server or usage information where this is generated by the technologies and service providers we use.
2. How we use information
We may use information we collect to operate and improve Nimsora, respond to enquiries and provide requested services.
For example, we may use information to:
- Respond to demo and sales enquiries
- Contact prospective and existing customers
- Configure and provide Nimsora services
- Support customer accounts and integrations
- Process appointment, communication or workflow instructions where applicable
- Maintain and improve our systems
- Prevent misuse and protect the security of our services
- Meet legal and regulatory obligations that apply to us
3. AI and automated services
Some Nimsora products use artificial intelligence and automated technologies to perform tasks such as answering enquiries, processing requests, capturing leads, supporting appointment workflows and generating responses.
Information submitted through these services may be processed by technology providers that help us deliver the relevant functionality. The providers involved can vary depending on how a customer's service is configured.
4. Service providers
Nimsora may use third-party service providers to operate parts of our website, communications, infrastructure, automation and products. These providers may process information on our behalf when necessary to provide their services.
Depending on the service or customer configuration, these may include providers of cloud infrastructure, communications, artificial intelligence, email, telephony, automation, scheduling and related technology.
We do not sell personal information to third parties for their own independent marketing purposes.
5. Integrations
Customers may choose to connect Nimsora services with third-party platforms such as calendars, email services or other business systems. When an integration is enabled, information may be exchanged with that service as necessary to perform the requested function.
The use of information by a third-party platform may also be governed by that provider's own terms and privacy practices.
6. Google user data
If a customer chooses to connect a Google service to Nimsora, Nimsora may access information authorized by that customer only for the purpose of providing the requested integration and functionality.
For example, access to Google Calendar may be used to check availability, create appointments or support scheduling workflows. Access to Gmail may be used to send communications that form part of an authorized workflow.
Nimsora's use of information received from Google APIs will be consistent with applicable Google API Services User Data Policy requirements.
7. Data retention
We retain information for as long as reasonably necessary to provide our services, maintain business and operational records, resolve issues, meet legal obligations and protect our legitimate interests.
Retention periods may vary depending on the type of information, the service being provided and applicable requirements.
8. Data security
We use reasonable administrative and technical measures intended to protect information handled through our systems. No method of storage, transmission or online processing can guarantee absolute security.
9. Your choices
Depending on where you live and the laws that apply, you may have rights concerning personal information about you. These may include rights to request access, correction or deletion of certain information.
You may contact us if you have a privacy request or question. We may need to verify a request before acting on it.
10. Children's privacy
Nimsora's website and AI Front Desk service are intended for businesses and are not directed to children. We do not knowingly use the website to solicit personal information directly from children.
11. International processing
Nimsora and the service providers we use may process information in different countries. As a result, information may be transferred to or processed in a country other than the country in which it was originally collected.
12. Changes to this policy
We may update this Privacy Policy as our services, technologies and legal obligations change. When we make changes, the updated version will be published on this page with a revised date.
13. Contact us
If you have questions about this Privacy Policy or how Nimsora handles information, you can contact us through the contact form on our website.